Thank You, Thank You, Thank You...
There is something so powerful about that simple "thank you".
Have you heard one lately?
It's always a good idea to show your appreciation... When it's real.
As an employee, do we like to hear that we are appreciated? ...Sure!, again, so long as it's genuine and specific, not syrupy, predictable and automatic.
If you took a poll, and I'm sure someone has, I don't think you'd find the majority of employees feel 'over-appreciated'!
This is about gaining cooperation, building relationships, creating trust.
I like the analogy of making deposits in the relationship's "emotional" bank account.... There are other ways we make "deposits" in the account ... But if we are NOT making regular deposits then we will be quickly overdrawn when we find the need to make a "withdrawal". A withdrawal can be the corrective action that is needed to be taken by a manager to correct an employee's behavior.
When is criticism constructive? .. when I'm the one giving it! It's not often that it feels constructive to the recipient, even when skillfully "sandwiched" in praise.
posted by Seth @ 6:35 PM
1 Comments:
I love that whole Emotional Bank acct thing. It's one of the things I remember most from STAT. I always think about that when I want to blow a custmer off or be rude, or am just having a bad day. Instead of wiping out my account, I can make sure that I go the extra mile to make a deposit, if if it's just a tiny bit. Actually, even if I'm just making sure it stays where it's at. Anyhoo, talk to you later! ~Kelly
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